Return Policy

Return Policy – Zurii.pk

Easy & Hassle-Free Returns for Artificial Jewelry

At Zurii.pk, we value customer satisfaction and strive to provide high-quality artificial jewelry. If you receive a defective, damaged, or incorrect item, we offer a simple return policy to ensure a hassle-free shopping experience.

Return Eligibility

  • Customers can request a return within 24 hours after accepting the order.
  • Returns are only accepted in case of:
    1. Defective or damaged products (must provide proof via images/videos).
    2. Incorrect item received (wrong product, size, or color).
  • The product must be unused, in its original packaging, and with all tags intact.
  • Customers must pay the delivery charges, which are non-refundable.

How to Initiate a Return?

  1. Contact Our Support Team – Reach out via WhatsApp, email, or direct call within 24 hours of order acceptance.
  2. Provide Order & Product Details – Share your order number, issue details, and images/videos as proof.
  3. Return Process – Once verified, we will guide you on the return process.
  4. Exchange or Refund – After receiving the returned item, we will either exchange the product or issue a refund (excluding delivery charges) as per our refund policy.

Important Notes

  • Returns after 24 hours will not be accepted.
  • Returns are not applicable for change of mind or personal preference.
  • We ensure quick and efficient processing to maintain customer trust.

For any queries, feel free to contact us at info.zuriipk@gmail.com & +92 326 7059696.

Zurii.pk – Your Trusted Online Store for Artificial Jewelry!